Unable to find the answers to your questions in any of the above help categories? Please see your school librarian and have the following information available:
Steps to reproduce the problem (in as much detail as possible)
Exact text of any error message (screen shots are helpful)
URL(s) of any error page(s) you encounter
Library card number
Title(s) of problem download(s)
Applicable software version (this information can typically be found under Help > About.)
Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
Internet browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find this under Help > About.)
If applicable, device type and operating system
If the school librarian is not able to assist you, the school librarian should contact the Library Systems Department at LNOCA via LNOCA_SUPPORT.
